Cheaper than the hire
One mid-level IT hire runs around £55k loaded with NI, pension, kit and training. Our managed service for the equivalent client base is typically £20–35k a year. Same cover, no hiring risk.
How we help
How we actually work, day to day.
An honest look at how an engagement runs. What you can hold us to, what you can expect from us, and why we'd be a sensible fit if your IT has stopped being just-in-the-background.
Four things we hear back.
You get a team, not a person
Network engineer, M365 specialist, security analyst, project manager. Whoever you'd otherwise be hiring you a single weak version of, you get a competent one of, on tap.
Holiday cover, sick cover
Your previous in-house person took two weeks off in August, you fell behind on patching. With us there's no single point of failure. The rota covers itself.
Boring is the goal
If we're doing this right, you stop noticing IT. No drama, no surprises, no "have you got a minute" panics. Just things working.
Three steps. Roughly four weeks.
Same shape whether you're hiring us for support, a one-off project or the full set.
01
Health check
Free 2–4 hour walkthrough of your network, security, backups and licensing. Written report inside 48 hours.
02
Quote and plan
Fixed price for projects, fixed monthly fee for support. Plain-English statement of work. You sign before any work starts.
03
Take the keys
Onboarding, monitoring agents deployed, MFA tightened, helpdesk routed. Polite handover from your old provider.
Our performance speaks for itself.
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Customer satisfaction
Six things our long-term clients mention.
We surveyed clients who'd been with us 18 months or more. These came up most often.
The roadmap, not just the ticket queue
Quarterly business review with hardware refresh windows mapped, licence costs forecast and a list of what to defer. Means IT spend stops being a year-end shock.
Same team, same account manager
You don't re-explain your network every time. The engineers who built it are the ones who answer when it breaks.
Security gets quietly tightened
Software updates, two-step logins, login rules, backup checks, all done in the background. No "you need to upgrade" panic emails.
Most things resolved same-day
Standard tickets close inside the working day. Critical issues inside the hour. The 6-hour resolution average covers everything from password resets to server rebuilds.
Honest about the boring options
Sometimes the answer is a £40 keyboard, not a fleet refresh. We'll point at the cheap fix when it's the right fix.
The contract scales with you
Per-user pricing means adding three staff doesn't trigger a re-quote. Removing them doesn't either. The contract grows and shrinks with the headcount.