Step 01
Look at what's there
We audit your current Microsoft 365 setup, what licences you're paying for, your phone system and your internet speeds. You get a written summary of what we'd change, with a fixed-price quote, before anything is touched.
Service 3 of 4
The plumbing your team never has to think about.
Microsoft 365 set up properly, calls answered through Microsoft Teams instead of an old desk phone system, and an internet line that doesn't drop at 4pm on a Friday. Switch-overs done outside working hours, with a back-out plan ready if anything wobbles.
Four pillars of modern workplace and connectivity.
Microsoft 365
Email, files and Teams set up properly
Phones
Take calls through Teams, no desk phone
Internet
Business broadband, fibre and leased lines
Cloud servers
Microsoft Azure, no on-site server room
Three weekends, normally.
Step 02
Switch over at 6pm Friday
Most of the work happens before the night itself. Email and files are copied across in stages. Phone numbers are reserved with the carrier weeks in advance, only the final flip happens on Friday evening. Engineer on-site Monday morning to mop up. If anything's off, we have a written plan to roll back.
Step 03
Run it from there
Once you're live we manage the licences, tighten the security settings, train the team, and answer the day-to-day questions. The dull-but-important bit that keeps things smooth.
The full cloud and communications stack.
Microsoft 365 set up properly
- Move email and files to Microsoft 365 from your old setupTenancy provisioning and migration from on-premise Exchange or legacy mail platforms
- Files organised so people can actually find themExchange Online, SharePoint and OneDrive governance and structure
- Strangers can't log in even with a stolen passwordMicrosoft Entra ID, Conditional Access and MFA enforcement
- Show your team how to use what you're paying forAdoption training for users and administrators
- Roll out Microsoft Copilot, but only where it'll earn the licence feeMicrosoft 365 Copilot readiness review, licensing and adoption training, with a clear "leave it for now" recommendation if the use cases aren't there
Calls through Teams
- Make and take business calls from a laptop, mobile or headsetMicrosoft Teams Phone rollout, Direct Routing and SBC configuration
- Auto-attendant menus ("Press 1 for sales") and waiting queuesCall queues, IVR auto-attendants and call-flow design
- See call volumes, missed calls and how long people waitCall reporting and analytics dashboards
- Keep your existing phone numbers, no need to retrain customersNumber porting from your existing carrier and contract simplification
Internet that doesn't drop
- Business broadband over the existing lineSoGEA broadband (a phone-line based business connection)
- Full fibre into the building for higher speedsFTTP (Fibre to the Premises) where available
- A dedicated line for sites that can't afford slowdownsEthernet leased lines from BT, Vodafone, Gamma and others
- A backup connection so the office stays online if the main fails4G/5G failover routers and multi-site SD-WAN where it makes sense
Cloud servers and hosting
- Move your servers off-site, no aircon-cooled cupboard requiredMicrosoft Azure infrastructure (IaaS) with landing-zone design
- We look after the servers so your team doesn't have toFully-managed Windows and Linux servers, patching and monitoring included
- Backups stored somewhere else, in case the worst happensBackups, snapshots and disaster-recovery replication to a second region
- Cloud Windows desktops for remote staff, contractors or BYODAzure Virtual Desktop (AVD) and Windows 365 Cloud PC, secure Windows desktops streamed to any device
- A simple, reliable home for your websiteWeb hosting via accredited UK partners
Cloud and comms terms in plain English Click to see what these mean.
- Microsoft 365
- The bundle that includes Outlook, Word, Excel, Teams, OneDrive and SharePoint. Used to be called Office 365.
- Tenancy
- Your company's "account" inside Microsoft 365, where all your email, files and users live.
- SharePoint / OneDrive
- Where your company files live in Microsoft 365. SharePoint is for shared team files, OneDrive is for personal work files.
- Exchange Online
- Microsoft's cloud email service, what powers Outlook for business.
- Teams Phone
- Make and answer business calls inside Microsoft Teams instead of using desk phones.
- Number porting
- Moving your existing phone numbers across to a new system without losing them.
- SoGEA / FTTP
- Two types of business broadband. SoGEA uses your phone line; FTTP is full fibre into the building.
- Leased line / Ethernet
- A dedicated internet connection just for your business, faster and more reliable, but pricier.
- SD-WAN
- A way of using two internet connections at once, so if one drops you stay online.
- Microsoft Azure
- Microsoft's cloud platform for hosting servers and websites instead of having them in your office.
- IaaS
- "Infrastructure as a Service", renting cloud servers from Microsoft instead of buying physical ones.
- AVD / Windows 365
- "Azure Virtual Desktop" and "Windows 365", Microsoft's cloud-hosted Windows desktops. Staff log in from any device (Mac, iPad, old laptop) and get a full Windows desktop streamed to them.
- Microsoft Copilot
- Microsoft's AI assistant inside 365. Drafts emails, summarises Teams meetings, builds Excel formulas from a plain-English prompt. Licensed per user per month, only worth it if your team actually uses Word/Excel/Outlook every day.
- Entra ID
- Microsoft's cloud user-account system (used to be called Azure Active Directory). What signs people in to Microsoft 365 and connected apps.
- Disaster Recovery (DR)
- The plan for getting your IT back up if something major happens, fire, flood, ransomware.