A proper UK helpdesk, monitoring that catches things at 3am, and a strategy person who answers in plain English. Engineers with current Microsoft, Cisco and SentinelOne certs — not script-readers in a different time zone.
Three quarters of IT support is the same routine work: keeping things up to date, password resets, sorting out email, printer drama, the bit of broken automation nobody told you was important. We do all of it without making it a project.
The other quarter is harder. Our engineers know their way around servers, networks, mobile devices and Microsoft 365 inside out (Hyper-V, Cisco, Intune, M365 if those words mean anything to you, if not, that's the point of having us). So when something unusual breaks at 5pm on a Friday, you're not waiting for someone to call back on Monday.
And once a quarter we sit down with you and look at what's coming up. When laptops are due for replacement, what licences are wasted, what the team's been complaining about. That's how the budget stays predictable.
Always watching over your systems
UK-based team ready to help
Technology roadmaps that work
Empowering your team
Most of what we do for clients fits into one of these three buckets. The mix changes month to month.
Monitoring agents on every server, switch and laptop. Disk filling up, certificate expiring, RAID controller flagging a disk: we open the ticket on our side and most of the time it's fixed before you'd have noticed.
First reply in minutes whether you email, message or call. The engineer already sees your machine name, your last ticket and what kit you're on. Most issues are sorted in the first reply. The harder ones get an engineer on the desk if they need it.
Quarterly review with your account manager. What's old, what's costing too much, what licences nobody's using. We tell you what to defer, what to bring forward and what to ignore.
If you've got a problem you're not sure how to describe, that's the best kind of phone call. We'll either know how to fix it, know who can, or save you the conversation. No charge for asking.
Plenty of what we do for clients started off as "I don't know if this is even your area, but..."
Have a chatAvg. phone pickup
Avg. ticket first-response
System uptime
Customer satisfaction
"Since switching to Unity, everything just works. Issues are fixed before we even notice them, and we finally feel like our IT is supporting the business rather than holding it back."
Engineer on site or remote. We document servers, switches, M365 tenant, licences and the things you've been meaning to fix. You get a list back.
Monitoring agents deployed, helpdesk routed, MFA tightened, patches caught up. Your previous provider gets handover docs and a polite goodbye.
Tickets, monitoring, monthly report, quarterly review. The boring rhythm that keeps things calm.