IT Support & Consultancy
Think of us as your digital pit crew, ready to jump in and fine-tune your tech whenever you need us. From day-to-day support to strategic planning, we've got your back.
Your In-House IT Department, Without the Overheads
Worried about keeping your tech running smoothly? We get it. Technology should empower your business, not give you sleepless nights. That's where we come in.
Our IT support isn't just about fixing things when they break (though we're rather good at that too). We're about preventing problems before they happen, optimising your systems for peak performance, and providing the strategic guidance that helps your business thrive.
From small hiccups to major projects, we're your trusted technology partner every step of the way.
24/7 Monitoring
Always watching over your systems
Expert Support
UK-based team ready to help
Strategic Planning
Technology roadmaps that work
Training & Support
Empowering your team
How We Keep Your Business Running Smoothly
Our approach combines proactive monitoring, rapid response, and strategic thinking to deliver IT support that actually supports your business goals.
Monitor & Prevent
Our advanced monitoring tools keep a watchful eye on your systems 24/7, spotting potential issues before they become problems. It's like having a digital early warning system for your business.
Respond & Resolve
When issues do arise, our expert team springs into action. With remote access capabilities and on-site support when needed, we'll get you back and running in no time. No more waiting around for fixes!
Optimise & Plan
We don't just fix things – we make them better. Through regular reviews and strategic planning, we help you get the most from your technology investment and plan for future growth.
What's Included in Our IT Support
Comprehensive support that covers all your technology needs, from the everyday essentials to strategic planning.
General IT Support
- Help desk support via phone, email, and remote access
- On-site visits when remote support isn't enough
- Hardware and software troubleshooting
- User account management and permissions
- Email and communication system support
Proactive Monitoring
- 24/7 infrastructure monitoring and alerting
- Network performance monitoring and optimisation
- Backup monitoring and verification
- Security monitoring and threat detection
- Automated patch management and updates
Strategic Consultancy
- IT planning and technology roadmap development
- Virtual CTO services for strategic guidance
- Technology investment recommendations
- Business continuity and disaster recovery planning
- Compliance and regulatory guidance
Microsoft Training
- User training for Microsoft 365 applications
- Administrator training and certification support
- Teams and collaboration platform training
- Security awareness and best practices training
- Custom training programmes for your team
Measurable Results That Matter
We don't just talk about great service – we measure it. Here's how we track our success and ensure you're getting the value you deserve.
Average Response Time
First-Call Resolution Rate
System Uptime
Customer Satisfaction
Client Success Story
Growing Marketing Agency
"Since partnering with Unity Tech, we've had zero unplanned downtime. Their proactive monitoring caught a potential server issue before it could impact our client campaigns. The peace of mind alone is worth every penny."
Sarah Mitchell, Operations Director
Getting Started is Simple
Ready to experience IT support that actually supports your business? Here's how we'll get you up and running.
Book Your Free IT Health Check
We'll assess your current setup, identify potential improvements, and provide a clear roadmap for optimising your technology.
Agree Your Support Plan
Based on your needs and budget, we'll create a tailored support plan that gives you exactly what you need, when you need it.
Start Enjoying Better IT
Within days, you'll have access to our full support team and monitoring systems. Sit back and enjoy technology that just works.
What to Expect
Initial assessment and monitoring setup
Full integration and team training
Proactive support and continuous optimisation
Ready for IT Support That Actually Supports?
Stop worrying about your technology and start focusing on what you do best. Book your free IT health check today and discover the Unity Tech difference.